We work very hard to make the best most stable product. But we understand that sometimes there are conflicts on a site or isp does not support SOAP or cron jobs. We always honor our 30 day return policy and most are done same day always within 24 hours. Simply drop us an email to our support group:
We would ask that you give us a chance to resolve any issues that you have with the software. We have thousands of customers and have seen most issues can be resolved quickly.
Paypal disputes make the process much longer. Please drop us an email at support for any refund requests: